Returns & Refunds

We accept returns within 7 days of delivery for eligible items.

To initiate a return, email beauty.aura282@gmail.com with your order number and reason for return.

Step 1: Contact our support team with your order ID and photos of the product (if damaged).

Step 2: We'll review your request within 2 business days and confirm eligibility.

Step 3: We'll arrange a free pickup or ask you to ship the item back.

Step 4: Refund is processed within 5–7 business days of receiving the returned item.

Refunds are issued to the original payment method:

• Online payments: Credited to original card/UPI/bank account within 5–7 business days.

• COD orders: Refunded via bank transfer. Please share your account details with our support team.

If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery with photos.

We will arrange a replacement or full refund at no cost to you.